Cancellation Policy

 

Cancellation right

You have the right cancel this contract within fourteen days without specifying reasons.

The cancellation notice period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods.

In order to exercise your cancellation right, you must notify us (Augusta-Heckenrose Werkzeugfabriken GmbH & Co. KG, Sportfeldstraße, 14959 Trebbin, customer telephone number: 033731 232312, Telefax: 033731 232315, Email:kundenservice@augusta-heckenrose.de) with a clear declaration (e.g. with the letter sent by post, telefax or e-mail) about your decision to cancel this contract. You may use the attached cancellation form template for this, however this is not mandatory.

You may also fill out and send the cancellation form template electronically. Use this option, so that we can send you a confirmation of receipt of such a cancellation by email without delay.

To preserve the cancellation time limit, it is sufficient for you to dispatch the notification about exercising the right of cancellation prior to the expiry of the cancellation time limit.

 

 Consequences of the cancellation

If you cancel this contract, we will immediately refund you with all payments received from you, including shipping costs (with the exception of additional costs that result from the fact that you have selected a different shipping method than the standard, lowest-priced shipping method offered by us) and in any case, no later than within fourteen days from the day as of which the notification about your cancellation is received by us.

For this refund, we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise with you; in no case, will we charge you any fees for this refund. We may refuse the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, depending on which takes place sooner.

You must send back or hand over the goods to us immediately and in any case, no later than within fourteen days from the day on which you inform us about the cancellation of this contract. The time limit shall be fulfilled if you dispatch the goods prior to the expiry of the time limit of fourteen days.

You shall bear the direct costs of returning the goods.

You are only required to cover any loss in value of the goods, if this loss in value is due to your handling of the goods that is not necessary for inspecting the condition, features and function of the goods.

 

cancellation form template