Frequently Asked Questions and Answers
about our company and the online shop


Welcome to Answers and links to companies and order in our online store, click the following questionnaire.
You can also contact us personally reached at:

Telephone support: 033731 232312 or
Service hours: Monday to Friday: 9:00 am to 18:00 hrs (except holidays in Brandenburg)


Who is the Augusta-Heckenrose?

We are a tool factory with over 100 years of tradition and experience. Since 1980, the company shall consist of the two original brands AUGUSTA and HECKENROSE.
In the last ten years we have established ourselves as Europe’s number 1 in private label and saws can be found in almost every DIY store in Germany and abroad.


What products offered on

We provide quality hand tools, especially a variety of saws and accessories from our own production as well as axes and hatchets branded BISON. The products in our
Shop associated with the application, so you quickly find what you are looking through the search function.


How do I order on

If you want to order a product, place the product on the overview page or the item detail page using the corresponding button and the desired number in the cart.

If your selection is complete, click in the basket on “Proceed to Checkout”; You will then be simple and understandable through the checkout process. Otherwise, you can
to rummage through the “Continue Shopping” button.

The purchase contract is only valid after you complete your order binding and have received an order confirmation or the goods. Further details are available
our General Terms and Conditions.


Are my selected products available at all times?

We are keen to ensure the availability of our products at any time. If your order can not be carried out as planned, we will get back with you
by Email or by phone. Entering your Email is therefore necessary for the rapid processing of your order.


What are the shipping costs and when I receive my delivery?

We charge a shipping fee of 4,90 Euro per order, regardless of size and weight of the delivery. Depending on availability, delivery can be divided.